Red Mosquito Ltd, Glasgow, Scotland - IT Support Company, Computer Networks and IT Consultants, Computer Companies Glasgow

IT SUPPORT SERVICE Our IT support covers all aspects of your computer systems from servers to desktop PC's/Apple Macs to peripherals, cabling, internet and email. All our engineers have at least 7 years industry experience and are, as a minimum, Microsoft Certified. All our IT consultants have at least 12 years industry experience and are qualified to at least degree level in IT. Our support packages include the following key features:
		Maximum 4 hour on-site response during normal working hours. Our average on-site response is less than 2 hours over the last 12 months.
		Remote support via state of the art remote control system. This allows us to troubleshoot the majority of issues almost immediately therefore minimising downtime (and cost).
		Unlimited telephone technical support. Speak to a skilled technician about any IT issue during normal office hours.
		Fully qualified Microsoft Certified support personnel. We only use qualified technicians with a minimum of 7 years industry experience to ensure the best possible service to our clients.
		Dedicated named support staff. You will always deal with technicians who know both you and your systems.
		Scheduled maintenance visits included. This allows us to perform essential maintenance and prevent downtime before it happens.
		Advice and support for non-critical issues. You don't need to have a problem to speak us.
		Online case monitoring system. A simple to use console allowing you to see at a glance all work carried out in detail.
		Emergency 24x7 support helpdesk. This service is an optional extra not provided by most IT support companies.
		Flexible service with periodic reviews to ensure you are getting the best from us.
Red Mosquito's support service is second to none and we have the track record and clients to prove it. For more information on the IT support options we offer please click here.