ALL ENCOMPASSING IT SUPPORT

Red Mosquito support covers all aspects of your IT systems from server to desktop PC's to peripherals to cabling, internet and email. All our engineers have at least 6 years industry experience and are [at least] Microsoft Certified. Our support packages include the following key features:

		Maximum 4 hour on-site response during normal working hours. Our average on-site response is less than 2 hours over the last 12 months.
		Remote support via state of the art remote control system. This allows us to troubleshoot the majority of issues almost immediately therefore minimising any downtime (and cost).
		Unlimited telephone technical support. Speak to a skilled technician about any IT issue during normal office hours.
		Fully qualified Microsoft Certified support personnel. We only use qualified technicians with a minimum of 6 years industry experience to ensure the best possible service to our clients.
		Dedicated named support staff. You will always deal with technicians who know both you and your systems.
		Scheduled maintenance visits included. This allows us to perform essential maintenance and prevent downtime before it happens.
		Advice and support for non-critical issues. You don't need to have a problem to speak us.
		Online case monitoring system. A simple to use console allowing you to see at a glance all work carried out in detail.
		Emergency 24x7 support. All clients are provided with out of hours contact details.
		Flexible service with periodic reviews to ensure you are getting the best from us.

For more information on the support packages we offer please click below:

In addition, we offer an ad-hoc support service for urgent issues (with no need for a contract!). We guarantee you will not find a better IT support company in Scotland. For more infomation on this click here.

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